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Susan Childs is the founder of Evolution Healthcare Consulting and a friend of the North Carolina Medical Society. She has over 30 years of experience directly in healthcare and is a Board-Certified Fellow. Her established professionalism with trusted and proven approaches helps practices establish conscious processes that actively promote self-awareness, creating high performance teams.
Over time in practice, her experiences include working with independent physician offices as well as systems including Touro University, Stanford Healthcare Leaders and South Coast Health.
Susan’s skills relate to operations, personnel, front desk collections, customer service, revenue cycle, staff / physician workshops, and leadership/emotional intelligence training and retreats.
Susan is an international author on emotional intelligence and leadership, patient perception, physician-administrator collaboration, and conflict resolution.
Her new book, “The Emotionally Intelligent Physician Leader” has just been released. More on the book is available by clicking here.
She took some time to talk about her book and why physician leaders are more necessary than ever now. She also reiterated that becoming a member of NCMS is vitally important to all physicians and PAs in North Carolina. Listen to her interview with NCMS VP of Communications Randy Aldridge today. Enjoy!