Navigating Communication and De-Escalation
Wednesday, May 29, 2024 • 1 – 3 p.m. • Live Webinar
Wednesday, June 12, 2024 • 1 -3 p.m. • Location: Live Webinar
Friday, May 31, 2024 • 1 – 4:15 p.m. • Location: SR-AHEC
Friday, June 21, 2024 • 1- 4:15 p.m. • Location: SR-AHEC
Today people are offended more easily and a lot less tolerant of anything that disrupts their day. In an environment that demands healthcare providers go above and beyond to keep their clients happy, today’s healthcare provider must continually work to improve their communication and conflict resolution skills.
This session will explore why conflict occurs and the different types of response to the event and review tactics/strategies that can be used in the workplace to manage these intense moments that keep our team supported and safe.
Join for this interactive session with open discussion of the true challenges and practical approaches to better protect yourself (physically and psychologically) while you resolve conflict.
Download the flyer here (PDF).