In response to the COVID-19 pandemic and in an effort to ease the burden on North Carolina’s physicians and patients, the NCMS today is launching a telemedicine platform available to all health care providers in North Carolina at no charge, until the COVID-19 pandemic abates. This custom platform, called Presence, was produced in a collaboration between the NCMS Foundation’s Project OBOT NC and The Recovery Platform.

The Presence platform provides a central portal where patients can schedule a telemedicine visit with their provider. In fact, patients can look up their provider by practice or provider name and are given a calendar with times the physician has reserved for telemedicine or phone based appointments. Physicians will receive a notification of scheduled visits and access the Presence dashboard to initiate and manage these patient interactions.

To setup your account you simply need to:
Go to the onboarding page here.
• Activate your account to setup your Telemedicine Availability Schedule
• Login to the dashboard to see upcoming scheduled visits
• Initiate the patient visit
• Digitally order labs on the platform with our integrated partners
• Charting and billing are performed in your own EHR

After you receive confirmation your account is set-up you will be provided with instructions to:
• Sign the BAA
• Download Zoom at
• Email patient roster (suggested language below)

Learn more about Presence and how you can access this valuable NCMS Foundation resource