Tailored Plans will be temporarily managed by NCTracks when Tailored Plans launch on Dec. 1, 2022

The NC Division of Medical Benefits (DHB) has announced that NC Tracks will temporarily manage the pharmacy point of sale (POS) claims for beneficiaries enrolled in a Tailored Plan when they launch on December 1, 2022.

This temporary process will last through March 31, 2023 and will not impact pharmacy benefits for beneficiaries, however, their initial member ID cards will not include pharmacy information.

Beginning April 1, 2023, the pharmacy POS claims will be managed by the Tailored Plans and new member ID cards will be sent to the beneficiaries inclusive of pharmacy benefit information.

For more information, please see the Medicaid bulletin, Pharmacy Point of Sale Process at Tailored Plan Launch by clicking here.