Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is offering additional support to its provider community in the form of an interest-free loan to help ease the burden of the Change Healthcare outage.

For a provider to be eligible to receive this interest-free loan, they must meet the following criteria.

Providers must be:

  • Contracted with Blue Cross NC
  • Not involved in an active investigation for potential fraud, waste or abuse activities
  • Located in North Carolina
  • Confirmed as not having fully recovered their claims submissions to us and are submitting claims at a rate of less than 50% of comparable 2023 levels
  • Independently owned
  • Participating in our government business network(s) in support of our most vulnerable populations (This network requirement is not applicable to Dental Blue and Dental Blue Select providers; dental providers are otherwise eligible for an interest-free loan if all other criteria are met.)
  • Submitting monthly claims for billed charges greater than $5,000
  • Able to attest to financial hardship

BCBSNC is currently finalizing the application process for eligible and affected providers to apply for this program and will provide additional details within the next few days.

If you have any questions, please email