The North Carolina Department of Health and Human Services (NCDHHS) is implementing a new Provider Data Management/Credentialing Verification Organization (PDM/CVO) solution scheduled to launch in 2024.

This solution will be designed to improve the user experience and address NC Medicaid program needs. It will also align with Centers for Medicare & Medicaid Services (CMS) standards and conditions to support seamless coordination, integration, and interoperability.

To fully accomplish the goal of providing the best outcomes for clinicians, NCDHHS is asking for your assistance in sharing your past and present experiences with the current system by completing the Provider Data Management/Credentialing Verification Organization Survey.

The survey is designed to capture highlights and challenges (i.e., pain points) of the current system, and features that would make your credentialing team more effective.

The deadline to complete the survey is Friday, June 23, 2023.