Act Now to Avoid Suspension Over Expired Credentials!

RALEIGH — In May of 2021, NC Medicaid started taking additional steps, as outlined in the NCTracks Changes to Provider Verification Process bulletin, to ensure providers meet contractual obligations to maintain their credentials on their enrollment record. Multiple bulletin articles were published to notify providers of the change, and providers receive four targeted reminders prior to their suspension notifications.

On August 31, 2022, approximately 279 Allopathic and Osteopathic Physicians were suspended due to an expired credential. These providers have sixty days from the date of suspension to ensure that their license is renewed, and their NCTracks provider enrollment record is updated to avoid termination.

Providers may update their NCTracks provider record through the Manage Change Request process. NCTracks User Guides and Fact Sheets offer basic instructions for making the necessary update and any additional questions may be referred to the NCTracks Call Center at 800-668-6696.

NCTracks Changes to Provider Verification Process bulletin:

NCTracks User Guides and Fact Sheets: