The pandemic has impacted our lives and shaped new consumer behaviors, whether that is increasingly relying on drive-through services, re-thinking going to any crowded places or approach to health. Recent articles highlight the need to focus on the latter and examine potential changes with respect to health behaviors. Apart from changes in sleep, substance use, exercise routines and diet there are also alarming issues such as social determinants, racism and implicit biases that need to be part of the conversation. Join us for this Power Hour as we discuss the importance of clear communication with patients, provider assumptions versus patient understanding, and the fundamental importance of building trust in patient relationships.

Featured Power Hour guests:

Anu Rao-Patel, MD – Lead Medical Director, Care Management and Government Programs at Blue Cross Blue Shield NC

Cynthia M. Gary, MPH, PA-C – Johnston County Public Health Department

Michelle Hughes, MA, MSW – Executive Director, NC Child

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