Materials in English and Spanish for your patients

On July 1, some people on NC Medicaid will move to a Tailored Plan. It’s a new kind of Medicaid health plan for people with serious mental illness, a severe substance use disorder, an intellectual/developmental disability or a traumatic brain injury.
Tailored Plans cover doctor visits, prescription drugs and services for mental health, substance use disorder, intellectual/developmental disabilities and traumatic brain injury in one plan.
If your patients NC Medicaid will move to a Tailored Plan, they should have gotten a letter and welcome packet. (If they are not not sure, have them call a NC Medicaid Enrollment Broker at 833-870-5500 and ask).
Check out these free materials, in Spanish and English, to learn more about Tailored Plan:
These resources include:
  • NEW! How to request rides to Medicaid-covered medical appointments with a Tailored Plan (download here).
  • NEW! How to know if a doctor is participating in your plan, and what to do if they are not (download here).
  • NEW! Guide about 1915(i) home and community-based services (download here).
  • NEW! Shareable content about Tailored Plans that can be shared on your social and digital channels (download here).
  • What to do if your patient’s Medicaid will move to a Tailored Plan (visit the page here).
  • What your patient’s can expect and the services covered on a Tailored Plan (visit the page here).