RALEIGH — Since May 2021, NC Medicaid started taking additional steps, as outlined in the NCTracks Changes to Provider Verification Process bulletin, to ensure providers meet their contractual obligation to maintain their credentials on their NCTracks provider enrollment record.

On June 30, 2022, approximately 170 physicians, 31 PAs, and 5 resident/intern providers were suspended due to an expired credential.  Are you in compliance?

Providers can update their NCTracks Provider Record through the Manage Change Request Process.  NCTracks User Guides and Fact Sheets offer basic instructions for making the necessary updates and can answer any other questions.

You can also call NCTracks Call Center at 800-668-6696.