All primary care and ob/gyn providers enrolled in the Medicaid program are asked to respond to the request you should have received to complete a satisfaction survey. Below is a notice from NC Medicaid announcing that the survey will remain open through June 30, 2024. If you received the survey notice, please be sure to respond. If you have not received the notice or no longer have access to it, please follow-up as indicated below.



A Message from NCTracks on Behalf of NC Medicaid

2024 Provider Experience Survey Extended to June 30

Participation in this survey is vital to understanding how primary care and Ob/Gyn providers experience and are satisfied with North Carolina’s Medicaid program and with each PHP. This survey aids in identifying areas for improvement with the intention of bettering PHP relationships with providers and reducing the administrative burdens of contracting with PHPs.

All practices and organizations that provide primary care and Ob/Gyn services should have received an email, in addition to a physical mail, invitation to participate in the survey in April or May of this year. For practices employed by a larger organization (e.g., UNC or Duke practices), the invitation would have gone to the organization central office. The survey will remain open until June 30, 2024.

Practices and organizations who have not received an invitation to participate or who no longer have the invitation, email [email protected] and indicate you would like to complete the Medicaid Survey and the name of the practice(s). Example verbiage: “I would like to complete the Medicaid Survey. Can you send me the link? My practice name is: XXXXX. Address is: XXXXX. Phone number: XXXXX.”