NC Medicaid and the health plans are committed to supporting providers impacted by the devastating effects of Hurricane Helene. The following financial supports may be available to providers, even if they are unable to submit claims or perform services:

  • Hardship Advances: all health plans have processes to make hardship advances for providers unable to meet financial obligations.
  • Stabilization Payments: health plans have the flexibility to make stabilization payments to support provider sustainability and beneficiary access.
  • Retainer Payments for Home and Community-Based Services (HCBS): NC Medicaid is seeking authority to make retainer payments for 1915(c) waiver services to support certain HCBS providers maintaining staff and capacity, even if service delivery is temporarily interrupted.

Providers in need of financial supports should work directly with health plans to learn what supports each plan is offering and their associated process(es).

Access Health Plan Contact Information here.