Independent providers in need of financial assistance as a result of the Change Healthcare outage that meet the criteria below may now apply for an interest-free loan through Blue Cross NC.

Eligible providers should email [email protected] to start the process. Requesters will receive an automated email reply with a link to an attestation that needs to be completed and submitted. Once the attestation is complete, Blue Cross NC will review the attestation and accompanying information to confirm eligibility. A representative from Blue Cross NC will then notify the provider regarding eligibility, and any necessary next steps.

In addition to providing more information about how to apply for this financial assistance, we need to clarify the $5,000 in monthly submitted claims requirement. Please note the $5,000 per month is based on the provider’s 2023 claims data. The intent of the threshold is to establish material impact (or financial hardship) due to lack of claims payments as a result of the CHC outage.

If you have additional questions, please email [email protected] as this email box is being continually monitored.

Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is offering additional support to its provider community in the form of an interest-free loan to help ease the burden of the Change Healthcare outage.

For a provider to be eligible to receive this interest-free loan, they must meet the following criteria.

Providers must be:

  • Contracted with Blue Cross NC
  • Not involved in an active investigation for potential fraud, waste or abuse activities
  • Located in North Carolina
  • Confirmed as not having fully recovered their claims submissions to us and are submitting claims at a rate of less than 50% of comparable 2023 levels
  • Independently owned
  • Participating in our government business network(s) in support of our most vulnerable populations (This network requirement is not applicable to Dental Blue and Dental Blue Select providers; dental providers are otherwise eligible for an interest-free loan if all other criteria are met.)
  • Submitting monthly claims for billed charges greater than $5,000
  • Able to attest to financial hardship

BCBSNC is currently finalizing the application process for eligible and affected providers to apply for this program and will provide additional details within the next few days.

If you have any questions, please email