North Carolina Insurance Commissioner Wayne Goodwin is specifically asking physician practices to notify the Department of Insurance of any disruptions that Blue Cross Blue Shield of North Carolina’s recent technological problems are causing. Since the first of the year, DOI has assisted thousands of BCBSNC customers who have had major problems securing coverage, making premium payments, receiving accurate membership cards, accessing care, and more.  The consumer complaints have been so numerous, that the DOI announced in February it was undertaking a full-scale investigation of BCBSNC.
In order to understand the full scope of the problems that BCBSNC has caused, Commissioner Goodwin wants to ensure DOI also hears about the impact of BCBSNC’s actions on the provider community.
Problems verifying patient benefits, timely responses to authorization requests, claims processing and payment backlogs, and long call center hold times are examples of BCBSNC problems that have been reported to NCMS.  If your practice has experienced problems like these or others, please consider contacting DOI’s Consumer Service Division and submitting a complaint.
North Carolina Department of Insurance
Consumer Services Division
Phone: 855-408-1212